Crosstown Connection
Retailer Q&A Guide
General Questions
What is Crosstown Connection?
Crosstown Connection is a local-first, small-business-friendly delivery marketplace designed to help Medina retailers compete with big chains without getting crushed by high fees.
Unlike national apps, we charge lower commissions, let you control your audience, and provide built-in marketing tools to grow your business.
How is this different from National Apps?
| Feature | Crosstown Connection | National Apps |
|---|---|---|
| Commission Fees | 5% - 25% (Sliding Scale, Discounts for Small Biz) | 15% - 30% (Flat, No Discounts) |
| Customer Access Control | ✅ YOU choose who can buy from you | ❌ Anyone can buy, no targeting |
| SEO & Marketing | ✅ Included for all vendors, more advanced for higher tiers | ❌ You pay extra for visibility |
| Consignment & Stocking | ✅ Coming Soon – We handle inventory for you | ❌ Not available |
| Support & Customization | ✅ Dedicated support for local businesses | ❌ One-size-fits-all platform |
What does it cost me?
- Flat Monthly Fee: Starts at $250 but can go as low as $50 depending on qualifications.
- Order Commission: Starts at 14% but adjusts (+/-) based on business size & category.
✅ Small businesses automatically qualify for BIG discounts.
✅ Big chains pay the highest rates.
✅ Your fees are based on what makes sense for YOUR business.
How do I qualify for discounts?
Discounts apply for:
- Small Businesses (Under 10 Employees)
- Micro Businesses (Under 3 Employees)
- No Existing Delivery Service
- Minority-Owned, Woman-Owned, LGBTQ+
- Single Location
- Local Artisan or Small Specialty Shops
- Community Partner (Nonprofit, Senior Services, Local Farm)
✅ Maximum Possible Discount: $200 → Some businesses pay $50/month!
Payment & Fees
How much of my sales do you take?
Our base commission is 14% and adjusts between 5% - 25% depending on your business size, category, and delivery use.
✅ Small businesses pay less.
✅ Big chains pay the most.
✅ You know exactly what you're paying upfront—no surprise fees.
How do I get paid?
- Payouts happen weekly via direct deposit of the previous week’s sales.
- You’ll receive full reports detailing your sales, fees, and any adjustments.
- $0 withdrawal fees.
✅ Fast, reliable payouts.
✅ No hidden payment processing fees.
Customer & Ordering Process
Who can order from me?
Unlike other platforms, YOU decide who can shop at your store.
- ✅ Big chains stay at the bottom while small businesses & premium vendors reach the right customers.
- ✅ Under 10 employees and No current Delivery services = Automatic Exclusive Upgrade!
How do customers place orders?
- Customers shop on the Crosstown Connection website or app.
- Our drivers pick up and deliver items directly.
- Vendors receive real-time notifications and sales reporting.
✅ Simple, easy, and works like any other online store.
How does delivery work?
- We handle all deliveries with our own trained drivers.
- No need to hire or manage logistics.
- Existing in-house delivery can be integrated into our system.
✅ More sales, no extra work.
✅ Local drivers who care about your business.
Sign-Up Process & Next Steps
How do I sign up?
- Apply online or meet with us directly.
- We set up your store for you.
- You start selling & making money.
✅ We handle all the setup, so you don’t have to worry about a thing.
How long does it take to get started?
Once you sign up, your store can be live in as little as **48 hours**.
✅ Fast onboarding = Fast profits.
How many businesses are you accepting right now?
We are only accepting **15 retailers** for our initial launch, so these early spots are VERY limited.
✅ Sign up now to lock in the best pricing & get early vendor perks!